Couple At Home With Wheelchair

Aids and adaptations policy

Helping you make the changes you want in your home.

Young Family Moving In Children With Boxes

Allocations and letting policy

How we help you find a safe, affordable home through a fair and simple process. You can apply online for homes that suit your needs, and we’re here to support you every step of the way.

Drone Shot Houses

Anti-social behaviour policy

How we support you if you experience anti-social behaviour and how we respond to resolve it.

Children Playing Outside In Swimming Pool

Child Protection Policy

We’re committed to keeping children and young people safe. If you ever have a concern about a child’s wellbeing, please speak to a member of our team—we’re here to help and take all concerns seriously.

Two Women Talking Customer And Housing Officer

Complaints policy

We're human and don't always get things right, when this happens we have a robust process in place for us to put things right for you. 

Alhambra Court Customers Jim And Jean Sat On Chairs (3)

Customer Engagement Policy

We’re committed to listening to your voice and involving you in shaping our services – so together, we can make your experience with us even better.

Bradeley Village Maria Scarlett With Customer

Customer experience policy

How we'll respond to your needs and learn from your feedback to improve what we do. 

Radiator

Damp and mould policy

How we'll deal with damp and mould issues in your home.

Older Couple On Tablet

Data protection policy

We respect your privacy and keep your personal information safe. We only use your data when necessary and always follow the law.

Moving With Boxes

Decant policy

How we support you if you need to temporarily move out so essential or major work can be done safely in your home. 

Grandad Carrying Grandaughter On Shoulders

Discretionary compensation policy

When something goes wrong with our service, we'll put it right fairly and, if necessary, offer you compensation. 

Woman Repairing Sink

Disrepair Policy

This policy explains how we handle repairs and what you can do if your home isn’t fixed properly. It helps make sure your home stays safe, comfortable, and up to standard.

Young Women Talking To Each Other Reduced

Domestic abuse policy

How we support and protect you if you’re affected by domestic abuse. 

Older Woman In A Wheelchair Being Helped By Younger Woman

Equality, Diversity, and Inclusion Policy

We welcome everyone at Honeycomb Group. No matter who you are, we’re committed to treating you fairly, respectfully, and making our homes and services accessible to all.

Young Man Saving Money

Fundraising Policy

We fundraise with honesty and respect, following strict rules to protect your privacy and ensure every donation is used exactly as promised. Your trust means everything to us.

Woman Holding Piggy Bank

Income collection and recovery policy

How we collect your rent and service charges, and how we support you if you’re struggling to pay. 

Two Front Doors

Mutual exchange policy

How you can swap homes with others if your current home no longer meets your needs. 

Couple Receiving Keys To Their New Home

Neighbourhood management policy

How we help keep your neighbourhood clean, safe, and a great place to live. 

Family High Fiving In Kitchen

Noise policy

How we help you to live peacefully in your home by managing noise reports in a fair and clear way. 

Woman Holding Piggy Bank

Rent Setting Policy

How we set your rent in a fair and transparent way. 

Sink Repair

Repairs and Maintenance Policy

This policy explains how Honeycomb Group looks after repairs and maintenance to keep your home safe, in good condition, and up to legal standards. It also outlines what you can expect and how to report issues.

Couple Looking At Tablet

Risk management policy

How we spot and manage risks that could impact you, our services, our staff, and our future goals. 

Older Man Happy At Home With Ipad

Safeguarding adults at risk policy

We’re here to keep you safe. If you ever feel unsafe, worried, or at risk of harm, please talk to us – we’re ready to listen and help.

Mother With Two Children

Safeguarding children at risk policy

We're committed to keeping children and young people safe. If you're using our services and have any concerns about a child's wellbeing, we're here to listen and help.

Woman On Her Phone

Social media policy

We love connecting with you on social media! Please be respectful, kind, and follow platform rules when chatting with us online.

Older Couple Cuddling On Sofa Backs To Camera

Succession policy

What happens to your tenancy if you pass away, and how we decide who can stay or be offered a new tenancy. 

Keys

Tenancy policy

The types of tenancies we offer, how they work, and what happens if your tenancy needs to end or change. 

Man On The Phone

Unacceptable behaviour policy

How we protect you and our staff from aggressive, abusive, or unreasonable behaviour while making sure everyone is treated fairly and can access our services. 

Sample Housing

Void Policy

This policy explains how we manage empty homes, making sure they’re safe, clean, and ready to rent quickly to help people in housing need.

Older Mother And Daughter In Garden With Dog

Vulnerable and reasonable adjustments policy

How we support you when you’re facing difficulties and may need extra help in your daily life.

Young Women Talking To Each Other Reduced

Whistleblowing and confidential reporting policy

If you see something wrong—like unsafe behavior or fraud—you can speak up safely and confidentially. We take all concerns seriously and protect anyone who raises them in good faith.

Hands Using Laptop

Looking for Honeycomb Group policies?

You can easily access all of our policies here, or read any policy in full whenever you need to!

Find out more here