Aids and adaptations policy
Helping you make the changes you want in your home.
Allocations and letting policy
How we help you find a safe, affordable home through a fair and simple process. You can apply online for homes that suit your needs, and we’re here to support you every step of the way.
Anti-social behaviour policy
How we support you if you experience anti-social behaviour and how we respond to resolve it.
Child Protection Policy
We’re committed to keeping children and young people safe. If you ever have a concern about a child’s wellbeing, please speak to a member of our team—we’re here to help and take all concerns seriously.
Complaints policy
We're human and don't always get things right, when this happens we have a robust process in place for us to put things right for you.
Customer Engagement Policy
We’re committed to listening to your voice and involving you in shaping our services – so together, we can make your experience with us even better.
Customer experience policy
How we'll respond to your needs and learn from your feedback to improve what we do.
Damp and mould policy
How we'll deal with damp and mould issues in your home.
Data protection policy
We respect your privacy and keep your personal information safe. We only use your data when necessary and always follow the law.
Decant policy
How we support you if you need to temporarily move out so essential or major work can be done safely in your home.
Discretionary compensation policy
When something goes wrong with our service, we'll put it right fairly and, if necessary, offer you compensation.
Disrepair Policy
This policy explains how we handle repairs and what you can do if your home isn’t fixed properly. It helps make sure your home stays safe, comfortable, and up to standard.
Domestic abuse policy
How we support and protect you if you’re affected by domestic abuse.
Equality, Diversity, and Inclusion Policy
We welcome everyone at Honeycomb Group. No matter who you are, we’re committed to treating you fairly, respectfully, and making our homes and services accessible to all.
Fundraising Policy
We fundraise with honesty and respect, following strict rules to protect your privacy and ensure every donation is used exactly as promised. Your trust means everything to us.
Income collection and recovery policy
How we collect your rent and service charges, and how we support you if you’re struggling to pay.
Mutual exchange policy
How you can swap homes with others if your current home no longer meets your needs.
Neighbourhood management policy
How we help keep your neighbourhood clean, safe, and a great place to live.
Noise policy
How we help you to live peacefully in your home by managing noise reports in a fair and clear way.
Rent Setting Policy
How we set your rent in a fair and transparent way.
Repairs and Maintenance Policy
This policy explains how Honeycomb Group looks after repairs and maintenance to keep your home safe, in good condition, and up to legal standards. It also outlines what you can expect and how to report issues.
Risk management policy
How we spot and manage risks that could impact you, our services, our staff, and our future goals.
Safeguarding adults at risk policy
We’re here to keep you safe. If you ever feel unsafe, worried, or at risk of harm, please talk to us – we’re ready to listen and help.
Safeguarding children at risk policy
We're committed to keeping children and young people safe. If you're using our services and have any concerns about a child's wellbeing, we're here to listen and help.
Social media policy
We love connecting with you on social media! Please be respectful, kind, and follow platform rules when chatting with us online.
Succession policy
What happens to your tenancy if you pass away, and how we decide who can stay or be offered a new tenancy.
Tenancy policy
The types of tenancies we offer, how they work, and what happens if your tenancy needs to end or change.
Unacceptable behaviour policy
How we protect you and our staff from aggressive, abusive, or unreasonable behaviour while making sure everyone is treated fairly and can access our services.
Void Policy
This policy explains how we manage empty homes, making sure they’re safe, clean, and ready to rent quickly to help people in housing need.
Vulnerable and reasonable adjustments policy
How we support you when you’re facing difficulties and may need extra help in your daily life.
Whistleblowing and confidential reporting policy
If you see something wrong—like unsafe behavior or fraud—you can speak up safely and confidentially. We take all concerns seriously and protect anyone who raises them in good faith.
Looking for Honeycomb Group policies?
You can easily access all of our policies here, or read any policy in full whenever you need to!
Find out more here
