You're influencing our homes and services You said, we did

Our Customer Assurances Group told us they wanted to be part of the process when it comes to empty homes – also known as voids. You told us it was important that someone checks these homes to make sure they meet our standards before anyone moves in.

So, in January, we introduced the Void Inspector role.

Thanks to your feedback, we now have a dedicated team making sure our empty homes are clean, safe, functional – and ready to welcome new tenants. After a successful recruitment campaign, our new Void Inspectors met in March to talk through their roles, the areas they’ll cover, and the key safety measures they'll follow during inspections.

We’re excited about how this role will raise standards and improve the experience for our new tenants.

Read more about how their first meeting went here

Read more about the role here 

You told us you wanted more activities in your villages – so we made it happen.

At our coffee mornings and roadshows, you told us you wanted more events and activities where you live – things that bring people together, help you stay active, and offer chances to try something new.

In response, we created a brand-new Activities and Events Coordinator role in 2024 to make sure there’s a consistent and engaging calendar of activities across your villages and customer hubs.

Thanks to a successful recruitment campaign, we’ve already welcomed two new team members into our villages – and we’re currently looking for a third to complete the team.

We’re excited to see how this new role helps build stronger communities, creates more opportunities, and makes your spaces even more vibrant and welcoming.

You told us you wanted clearer information about repairs – so we launched the ‘Who Fixes It?’ campaign.

You told us it wasn’t always clear who’s responsible for fixing what in your home. So, working closely with our Customer Assurances Group, we created the ‘Who Fixes It?’ campaign to make things simpler.

Launched in February, the campaign explains who handles different types of repairs – answering the most common questions and helping to keep your home safe, well-maintained, and worry-free.

To make sure you get the information you need, we shared it in lots of ways – through our website, posters in your community, customer leaflets, the residents' magazine, staff updates, and social media.

We hope this helps you feel more informed and confident when it comes to getting things fixed.

👉 Read the full article here
👉 Visit the repairs responsibilities hub

You told us you wanted a simpler, more seamless online experience – so we redesigned our website.

In response to your feedback, we kicked off a digital transformation project in 2024—starting with the complete redevelopment of our Group website.

You told us it should be easier to find the information you need, manage your home, and access services online. So, we worked closely with colleagues across the Group—and with you—to design a website that’s intuitive, user-friendly, and built around what matters most to you.

We streamlined content, improved navigation, and made sure key information is only a few clicks away. Accessibility was a top priority too, which is why the new site includes features like read-aloud tools, language translation, adjustable contrast, and customizable colors—making it easier for everyone to use.

The response so far has been fantastic—even getting positive mentions on local radio for how easy it is to use. And we’re not stopping here. We’ll keep listening to your feedback and improving the site to make it even better.

Find out more about the journey here

You told us you wanted to see more action in your neighbourhoods – so we introduced scheme walkabouts.

In November, we launched scheme walkabouts to bring our Neighbourhood Officers and Property Team together with you—right in your communities. You told us you wanted to see more on-the-ground checks and quicker action on the issues that matter most to you.

So now, every month, our teams are out and about, walking your schemes, listening to your feedback, and making real changes based on what you’ve told us.

Between November and the end of March, we’ve carried out nearly 100 inspections—and here are just a few of the things we’ve tackled so far:
✅ Replacing damaged fence panels
✅ Repainting porch entrances
✅ Tidying up communal areas
✅ Installing grab rails
✅ Treating weeds
✅ Advising on bin replacements

We’re also taking on bigger jobs—like clearing overgrown bushes from car parks and planning cyclical repairs to windows and roofs.

By listening to you and acting on what you’ve said, we’re working together to build cleaner, safer, and more welcoming places to live.

👉 Read Neighbourhood Officer Helen’s "Day in the Life", where she shares how scheme walkabouts help bring customer feedback to life here

You told us blocked gutters were causing problems – so we invested in better equipment to fix it faster.

You told us clogged gutters were becoming a real issue—especially in winter, when they were leading to leaks, damp, and water damage in your homes.

So, we took action. We invested in advanced gutter vacuum systems that let our teams clear gutters safely from the ground—no scaffolding needed.

These new systems are quicker, safer, and more cost-effective. Because of this upgrade, our property teams were able to clear gutters at over 100 sites last winter—helping prevent issues like mould and damp, and protecting homes across our communities.

We’ll keep listening and acting on what matters to you.

You told us fly-tipping was a problem – so we took action to help keep your community clean.

You told us that fly-tipping was making your neighbourhoods feel less safe and less welcoming. So, we acted quickly—clearing dumped rubbish and stepping up efforts to stop it from happening again.

We reminded residents how to report fly-tipping through our website and residents' magazine, and we’ve been actively promoting responsible waste disposal to help keep shared spaces clean and tidy.

Let’s keep working together to protect your community.
👉 Read our guidance on how to report fly-tipping and dispose of waste responsibly

You told us noise can be an issue – so we shared some simple ways to help keep things peaceful.

At our anti-social behaviour drop-ins, some of you told us that noise—especially at night—was affecting your comfort at home. It wasn’t about anyone being deliberately disruptive, but more about everyday things, like doing laundry late or moving around in the early hours.

So, we pulled together some easy, practical tips to help everyone be a bit more mindful—especially in apartments where sound can travel.

We shared the advice in Be Mag and on our website to help you keep things calm and considerate for your neighbours here. 

You told us some long-term residents weren’t sure who Honeycomb Group is or how we’re connected to Staffs Housing.

We did something about it – we explained who Honeycomb Group is and how everything fits together. You can find this in our Be Mag resident magazine and on our website here too.

You said what’s important to you—over 450 of you shared your views at our customer roadshow.
We did something with it—your feedback shaped Thriving Futures, our five-year plan launched in 2024.

It’s built around five big goals based on what you told us matters most. Every team across Honeycomb Group is now working towards those goals, with one shared mission: to build thriving homes, communities, services, and support for you.

Want to see what’s coming next? Find out more about Thriving Futures here

You said some trees looked rotten and could be unsafe.
We did the checks – our teams assessed the trees, removed three that were damaged, and trimmed others to reduce any risk.

And we’re not stopping there. Starting this spring, we’re bringing in monthly tree checks and a full survey every three years to keep trees healthy and your community safe. We’ll keep you updated every step of the way.