A champion for your voice
Meet Barry Russell – Chair of the Customer Assurances Group (CAG)
Barry is here to make sure your voice is heard. As a tenant for over 30 years, he brings real experience, passion, and a deep understanding of what matters most to our customers.
CAG is made up of involved customers helping to shape the services and decisions at Honeycomb Group — and Barry wants to hear from you! If there's an issue, idea, or suggestion you think the group should talk about, get in touch. Whether big or small, your input can lead to real change.
📧 Email Barry directly at: CAG.chair@honeycombgroup.org.uk
Together, we can build better services — led by you.
Your views and feedback
Each quarter, we gather feedback from our tenants and customers to assess how well we’re meeting the things that matter most to them through our Tenant Satisfaction Measures. We report these findings to the Regulator of Social Housing and publish our results annually, so you can see exactly how we're performing year over year.
You said, we did
Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. Below we've listed some examples so you can see how your feedback is making a difference.
Become an involved customer
We want to ensure you have plenty of ways to share your thoughts and improve the services you receive. Your input is vital in shaping what we do. Whether through the Customer Assurance Group, Void Inspector Programme, ASB Surgeries, or scheme walkabouts, your feedback matters. Satisfaction surveys also help us improve. Getting involved ensures your needs are heard, and we’re always working to enhance services for you and your community. Your voice truly makes a difference.
Want to provide your feedback on our homes or services?
Complete our feedback, compliments, or complaints form so we can use your feedback to improve our homes and services.
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