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How you're influencing our homes and services Your customer voice

We want to make sure you have plenty of opportunities to have your say and help improve the services you receive. Your voice plays a key role in shaping what we do, and there are many ways for you to get involved. Whether that’s by joining our Customers Assurance Group, becoming part of the Void Inspector Programme, taking part in ASB Surgeries, or joining scheme walkabouts, your input is invaluable. We also welcome your feedback through satisfaction surveys, which help us keep improving. Getting involved ensures your needs are heard, and that we’re always working to make things better for you and your community. Your voice really matters, and it’s all about making sure the service works for you.

Customer opportunities

Giving customers a voice
Customer Assurances Group

What you'll do as part of the group...
You'll review our performance against our 'thriving customers' performance framework and challenge areas that need improvement.

What's in it for you...
Our customer assurance group is a great opportunity to build your teamwork, communication, and assessment skills. We'll also enter you into a monthly prize draw to win a £25 voucher.

How will we help you?
We can provide training and support if you decide to get involved. Also, we will cover travel costs and any other out of pocket expenses. Assistance with childcare or care for an adult can also be provided.

How much time will it take?
The panel meets on average every three months for around three hours depending on the service area you're looking at.

Find out more about the role and how you can get involved here

Void Inspector

What you'll do...
You'll visit our empty homes that are ready to be re-let to inspect them against our void standards, and report any issues so they can be addressed before new residents move in.

What you'll need to do this role...
A good eye for detail, a commitment to confidentiality, and a passion for equality, diversity, and inclusion.

What's in it for you...
It's a great opportunity for you to build your teamwork, communication, and assessment and reporting skills, while also giving back to our communities too. We'll also enter our Void Inspector volunteers into a monthly prize draw to win a £25 voucher.

How will we help you?
We can provide training and support if you decide to get involved. Also, we will cover travel costs and any other out of pocket expenses. Assistance with childcare or care for an adult can also be provided.

How much time will it take?
The inspections will take place throughout the year as and when our homes become available, and will take an hour to complete.

Find out more about the role and how to get involved here

You said, we did

Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. Below we've listed some examples so you can see how your feedback is making a difference:

Void Inspectors

Thanks to feedback provided at our Customer Assurance Group, we introduced a new Void Inspector volunteer role. This role is open to customers, and will have them inspect our empty homes that are ready to be let, to ensure they meet our void homes standards.

Investment in activities and events

Your feedback from our coffee mornings highlighted a desire for more events and activities in your homes and communities. In response, we’ve invested in three new Activities and Events Coordinators who will focus on creating a full calendar of events for residents and customers to enjoy. This ensures there will be plenty of opportunities for everyone to get involved and make the most of their community.

Want to find out more?

If you're curious about our customer opportunities or how you can help shape our services,
simply fill out the form below, and we’ll get in touch with you!

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About us

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How you're influencing our homes and services Your customer voice

Customer opportunities

Customer Assurances Group

Void Inspector

You said, we did

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