Your voice: let's turn it up! 🔊
WE WANT TO HEAR FROM YOU
There's plenty of opportunities to have your say and help improve our services.
As part of our new Customer Voice Strategy, your voice is essential in shaping our actions, driving collaboration, and making sure you always have the power to drive meaningful change and decisions.Â
Your influence remains at the heart of everything we do, and we thank all of our involved customers for their commitment 🧡
Your voice is driving real change at Honeycomb Group
Your feedback is shaping real improvements — from safer neighbourhoods and quicker repairs to clearer communication and more inclusive services. This report shows how your voice is helping us build better homes and stronger communities.
Our Customer Assurances Group
Discover our Customer Assurances Group (CAG), which plays a vital role in making sure that you, our customers, shape our Honeycomb Group services.
I'm looking for support
If you're looking for homelessness, domestic abuse, affordable housing or at home support, head over to our support hub below.
I'm looking for a home
Discover our homes, how to apply, set up alerts for new properties and more over here.
Your feedback - you said, we did!
Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. We've listed some examples so you can see how your feedback is making a difference.
I need to get in touch
There's lot of different ways to get in touch with us. Head over to our contact us page to find out more.
Tenant Satisfaction Measures
Head over to our TSM (tenant satisfaction measures) page where you can find our latest results and updates.
I need support managing my home
Whatever you're going through, we're here to help you find the right support so your housing journey feels like a good fit for the long run.
Aids and adaptations
If your home doesn't meet your needs and you need to make an adaptation, get in touch and we'll see how we can help.
Equality, diversity and inclusion (EDI)
Learn more about our customer EDI commitment and our exciting new strategy.
I'm looking for volunteering opportunities
If you're a customer looking to volunteer complete our short volunteer application form below.
All you need to know about ASB
We're here to help you feel safe at home, in your community, and around your neighbourhood. If you're dealing with antisocial behaviour, noisy neighbours, or hate crime, check out our ASB Hub to see how we can help and how to reach out to us.
Repairs and maintenance
If you need to report a repair, you can easily do so using our online form. We also provide clear guidance and information on who is responsible for each repair in your home.
Staying safe at home
Our dedicated teams complete routine assessments, visits and checks to make sure your home remains healthy and safe at all times. Find out more over here.
Customer policies
Your one-stop hub for all the policies that matter to you as a customer. Following feedback, we've created 'easy to read' policies which you'll find here.
Annual report to tenants 2023-24
Take a look at our annual report video 2023-24 and see how we performed on things that matter to you like complaints, neighbourhood support, ASB, value for money, repairs, how we let and create new homes.
Helping you find a home that fits
If your needs have changed and your home doesn’t quite fit anymore, we’re here to help you find a better match through a mutual exchange.
Be Mag 🐝 your monthly customer newsletter
Jam-packed with news and updates from across Honeycomb Group. View our latest editions below.
Read all our editions hereJune
The latest issue of Be Mag is out now! This month, our Board hit the streets to hear from residents in person, and your feedback is driving real change through our brand-new Customer Voice Report. We’ve been out celebrating Stoke Pride, throwing tea parties for the city’s 100th birthday, and making your homes safer, warmer, and more stylish (you even picked the door designs!). From tackling anti-social behaviour to heartwarming stories of community, connection, and kindness – there's loads to explore.
May
This edition highlights the changes happening thanks to your feedback. Find out about our brand-new repairs service, meet your new customer champion, and discover how we're improving how we handle anti-social behaviour. Plus, there are exciting event updates, behind-the-scenes stories, estate improvements, and more.
April
Meet your new Customer Hub, and see how your feedback is shaping services. Learn about walkabouts, updates from Glow, Concrete, and Revival, and find out when we’re visiting your scheme this May. Plus, discover our work improving outdoor spaces, tackling ASB, and creating safer, welcoming homes.
Compliments and complaintsÂ
GET IN TOUCH
If you think we've gone above and beyond, or if you're unhappy with how we've handled things, we'd like to know.
