
Your voice: let's turn it up! 🔊
WE WANT TO HEAR FROM YOU
There's plenty of opportunities to have your say and help improve our services.
As part of our new Customer Voice Strategy, your voice is essential in shaping our actions, driving collaboration, and making sure you always have the power to drive meaningful change and decisions.Â
Your influence remains at the heart of everything we do, and we thank all of our involved customers for their commitment 🧡

Your feedback - you said, we did!
Thanks to your feedback, we’ve been able to make some positive changes that directly improve the services we provide. When you report issues or share your thoughts with us, we listen and take action. We've listed some examples so you can see how your feedback is making a difference.

Helping you find a home that fits
If your needs have changed and your home doesn’t quite fit anymore, we’re here to help you find a better match through a mutual exchange.

Be Mag 🐝 your monthly customer newsletter
Jam-packed with news and updates from across Honeycomb Group. View our latest editions below.
April
Meet your new Customer Hub, and see how your feedback is shaping services. Learn about walkabouts, updates from Glow, Concrete, and Revival, and find out when we’re visiting your scheme this May. Plus, discover our work improving outdoor spaces, tackling ASB, and creating safer, welcoming homes.
March
Find out when our teams are visiting your scheme, how we’re tackling ASB and off-road bikes, and what’s happening with grass cutting and outdoor improvements. Plus, meet your new Customer Voice Specialist, check out available homes, and see how our new Void Inspectors are improving home quality.
February
From tackling ASB to essential repairs, estate improvements, and support services, find out how we’re working to keep your home and neighborhood at their best.

Compliments and complaintsÂ
GET IN TOUCH
If you think we've gone above and beyond, or if you're unhappy with how we've handled things, we'd like to know.