If your complaint is housing related, we're a member of the Housing Ombudsman Service so you'll be able to access their support. If you're a resident who has used our complaints process but feel dissatisfied with our response, then you can contact the Housing Ombudsman Service here.
The Housing Ombudsman recommend completing their online form, but you can also get in touch using the details below.
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Fax: 020 7831 1942
Write to: Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET
They can also give advice and support before you make a complaint or while your complaint is being actioned.
If your complaint isn't housing related, we'll advise you who to get in touch with.
Externally funded projects
Customers receiving a service funded externally by a public body, such as a local authority or health trust, may be able to take their complaint to that organisation if they are still dissatisfied once it has completed Honeycomb's complaints process. Staff will make sure customers are aware of this option where it applies.
Fundraising complaints
If we are unable to resolve a complaint made to us through our internal complaints process, we will clearly signpost you to the fundraising regulator, the independent regulator of charitable fundraising in England, Wales and Northern Ireland. (www.fundraisingregulator.org.uk)