This role is an average of 14 hours per week. You’ll work 4.15pm – 8.15pm on a four on, four off, rota basis.

Job requirements

• Make sure customers feel welcome when they arrive at refuge and are aware of the support they can access.
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
• Visit customers to complete safe and well checks.
• Make sure the safe accommodation service is secure and all health and safety standards are met.
• Respond to any issues or emergencies to help both female and male customers.

What we’re looking for

• Someone who is happy to work alone and comfortable during complex situations.
• Someone with a genuine understanding of relationship abuse and the impact it has on victims.
• Someone with great communication skills, who can build a rapport with customers.
• A flexible and adaptable approach to meet the needs of the customer and service.
• Great time management and the ability to prioritise high risk cases.
• Full UK driving licence and use of your own vehicle for work.
• An enhanced DBS check.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We will be interviewing as we go so may close the vacancy early if we find the right person.

#DomesticAbuse #RelationshipAbuse #Stoke #StokeonTrent #JobsThatGiveBack #Practitioner #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #SafeAccommodation

Job requirements:

• Proactively source non-statutory funding opportunities.
• Achieve new income growth targets for our Education and Prevention Team by strategically expanding the network of schools, academies, and colleges engaging with the programme.
• Gather information about potential customers, competitors, commissioners, commissioning plans, and requirements to inform business planning, sustainability, and growth.
• Use expertise to advise on evolving funding sources to support the strategy of Glow, Concrete and Revival. Keeping up to date with any trends, changes, or challenges.
• Work closely with the Business Development Manager to ensure new income opportunities are up to date and being tracked closely.
• Contribute to bid writing.
• Deputises for the Business Development Manager in their absence.

What we’re looking for:

• A good general level of education to a GCSE standard or equivalent.
• Qualified with a business or fundraising qualification or to a degree level would be desirable.
• Excellent communication skills with the ability to convey complex information in a simple and exciting way.
• Extensive experience in business development, income generation, or within the not-for-profit sector.
• An ability to work well as a team.
• An ability to make informed decisions.
• An understanding of the challenges faces by those experiencing homelessness and domestic abuse.
• A drive to seek out new business opportunities.
• An ability to work to tight deadlines.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#NoWeekends #Flexible #Hybrid #Agile #OfficeHours #Business #BusinessDevelopment #JobsThatGiveBack #Housing #NotForProfit #GreatBenefits

Job requirements:

• Manage the provision of high-quality performance data and analysis to help develop, deliver, and improve services across the Group.
• Facilitate report and dashboard development in SSRS and PowerBI report layers plus direct SQL query/view/procedure builds in SQL Server.
• Develop and design system databases front-end applications and languages needed to write and support these (i.e. Microsoft Access Forms (VBA), Win Forms, ASP.NET (C#))
• Maintain an expertise in key systems configuration – advising the business on best options, setting up test and live configuration to maximise efficiency and best practice collection and usage of data.
• Develop Stored Procedures, SQL Server Job Management.
• Deliver Data Modelling, Data Analysis, designing/development & Implementation of Business Intelligence/Data Integration & Data Warehouse (where not contracted to a 3rd party).
• Coach end users on in-house database front end applications and advanced functions of some 3rd party software (i.e. CRM and Agile).

What we’re looking for

• Substantial experience in Business Intelligence.
• Excellent communication skills.
• Understanding of what great customer service is.
• Ability to fulfil contractual commitments for commissioned services.
• Experience of supporting financial processes including expenses and invoice processing.
• Ability to work under pressure and manage multiple tasks and demands.
• A motivational approach to help lead, coach and support team members.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Working9till5 #NoWeekends #Flexible #Hybrid #OfficeHours #BI #BusinessIntelligence #BusinessIntelligenceAnalyst #JobsThatGiveBack #Housing #GreatBenefits

Job requirements

• Make sure that Concrete’s semi-independent and community properties are safe, secure and in a state of good repair during the night.
• Deal with enquiries from customers, members of the community and external agencies.
• Conduct health and safety inspections and customer safe and well checks. Make sure that all serious concerns are reported in a timely manner.
• Conduct night visits and property inspections to make sure the impact of any anti-social behaviour is minimised.
• Work efficiently alone and collaborate with other teams to make sure customers achieve the best outcomes.
• Make sure that where required, any out of hours (OOH) repairs are completed in a timely manner and/or suitably passed over to day staff for completion.
• Maintain a high standard of record keeping, making sure that all relevant forms and databases/administration systems are kept up to date.

What we’re looking for

• Educated to GCSE level or equivalent experience.
• Experience working in social housing, care, drug and alcohol services or dealing directly with the public and/or customers in a busy service environment.
• Experience dealing with complex and difficult behaviours in relation to people experiencing multiple disadvantages, homelessness and/or risk of homelessness.
• Experience of working with policies, with a clear understanding of confidentiality and professional boundaries.
• Experience of crisis management, lone working and working as part of a team or multi-agency to achieve joined up solutions.
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
• Able to work flexibly.
• Full UK driving license with access to your own vehicle for work.
• DBS checked.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #Nights #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Job requirements

• Perform garden maintenance tasks like lawn mowing, hedge cutting, pruning, weeding and litter picking.
• Other tasks included are gutter cleaning, fence and gate repairs and small-scale home repairs for our residents.
• You will need to use powered equipment such as brush cutters, hedge cutters, lawn mowers and leaf blowers.
• Perform landscaping works to help improve our outdoor spaces.
• You may be required to drive company vans and tow trailers to enable delivery of the service.
• Communicate with your line manager with daily phone calls, emails, and regular one-to-one meetings throughout the year.
  

What we’re looking for

• Someone who is experienced and skilled in the delivery of grounds maintenance.
• Ability to carry-out small-scale property repairs.
• A person who can and will work in all weathers.
• Experience and knowledge of safe working practice.
• An understanding of what great customer service is.
• A person with a positive outlook who can solve problems.
• Educated to NVQ level 2 in horticulture or equivalent.
• Willingness to learn new skills and committed to continuous improvement.
• A full UK driving licence.

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Housing #Gardening #FullTime #GreatBenefits #JobsThatGiveBack

Job requirements

• Take referrals and deal with all enquiries from the Revival mailbox.
• Answer phone calls on our internal call system.
• Add cases on to our case manager system.
• Be responsible for cases and adding appointments, costs, and interventions where necessary.
• Be the first point of contact for many of our referrers.
• Support colleagues when necessary and working to a ‘one team approach’.
• Send out customer feedback forms and adding responses to our internal database.
• Manage incoming and outgoing daily post.
• Must be able to drive and willing to use own vehicle

What we’re looking for:

• Experience in a similar role, or of completing admin tasks including scheduling appointments for several members of staff.
• Excellent communication skills.
• Ability to fulfil contractual commitments for commissioned services.
• Ability to work under pressure and manage multiple tasks and demands.
• Excellent ICT skills.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Admin #CustomerService #PartTime #FixedTerm #Opportunity #GreatBenefits #JobsThatGiveBack

Job requirements

• Manage a team of support workers, providing day-to-day support one-to-one supervisions, check-ins and team meetings.
• Provide guidance, share best practice, and act as the main point of contact for service changes or developments.
• Create and manage a 7-days-a-week rota ensuring the service is staffed effectively.
• Support customers by completing holistic assessments and agreeing an action plan to keep them safe, warm, and well at home.
• Complete practical tasks to support customers at home like completing property inspections, arranging deep cleans, and completing check-ins.

What we’re looking for:

• Experience of working in a similar role, or health and social care setting. Or qualified by having knowledge, experience and a demonstratable attitude to support older or vulnerable people.
• Excellent communication skills.
• Ability to work with vulnerable or older people.
• An understanding of what great customer service is.
• Ability to fulfil contractual commitments for commissioned services.
• Ability to work under pressure and manage multiple tasks and demands.
• A motivational approach to help lead, coach, and support team members.
• Excellent ICT skills.
• Ability to work weekends and bank holidays on a rota basis.
• Ability to be on call in the event of an emergency for working staff on a rota basis.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Care #Hospital #Supervisor #FullTime #Opportunity #GreatBenefits #JobsThatGiveBack